Refund Policy

Right of withdrawal

You have the right to withdraw from your purchase within 14 calendar days from receiving the order, without needing to justify your decision (art. 102 RD Legislative 1/2007).

How to file an issue

  1. Contact us through the contact form indicating your order number.
  2. If the product is defective or arrives damaged, attach a photo or video of the problem. Evidence is mandatory to process the resolution.
  3. We will evaluate your case within less than 24 business hours and offer you one of the following solutions.

Resolution options

  • Refund: full refund of the amount within 14 calendar days, using the same payment method used for the purchase.
  • Replacement: we send a new product at no additional cost when the defect justifies it.
  • Store credit: if you prefer not to wait, you will receive credit for the value of your purchase, redeemable on your next order. This is the fastest option.

Defective or incorrect product

If you receive a defective, damaged or different product from the one ordered, notify us within 48 hours of receipt attaching photo or video evidence. No return costs will apply to you.

Change of mind

If you simply changed your mind and the product has already been opened or used, we cannot process a cash refund, but we do offer store credit or product replacement. For unopened products in their original packaging, you may exercise your right of withdrawal and return it: return shipping costs are paid by the customer.

Legal warranty

Your products come with a 2-year legal warranty under Spanish law.

Exceptions

Returns are not accepted for personalized products, underwear or sealed hygiene products, except for manufacturing defects.